Grilled meat restaurant with some non-grill items like dons, stone bowls, chicken charsiu ramen (i.e. no sashimi. Has limited ramen options. No katsu/tonkatsu) No pork dishes !! Beef Karubi is well-marinated and juicy. Beef Sirloin Steak is also high quality. Other cuts like beef tongue can be "tad chewy" if overcooked. Some beef are too fatty or contain hard-to-chew tendon. Ramens ($11.90 ala carte; $12.90 set w 1 side + drink) @@ Lychee cheesecake slice ($7.90) Jap pudding ($6.90) Matcha icecream 1 scoop ($4.90) Mineral water ($2) Ice lemon tea $3.90 The 3 sauce options (Original, Spicy, and Shio Tare) are abit limited compared to competitors. + Overall per-adult prices comparable to Gochi-So and Itacho Shokudos (mains from $12.90++. Sets offer better deal). + They have kids' meals and more basic versions of chicken charsiu ramen that start at lower prices ($8.90++). + QR code ordering system, which is generally efficient for quick lunches. - SLOW service. Long waits for seating even when the restaurant was empty. + Clean and ventilated for a BBQ place. - But tables are placed too close together, making the experience feel cramped.
Food is really terrible! Miso chicken set $14.90 tastes like $6.90. There’s also a incident infront of my table about COCKROACH in their sauce today. The upset customer, a man with his family in the restaurant screaming for refunds. The customer has no wrong to get refunded because you can’t expect them to enjoy their food after seeing a live COCKROACH in their food but i find the customer abit too much, his attitude towards the staff really bad like as if he is the upper class. He acts like a hooligan scolding the staff and the staff kept quiet. Seriously, its not his fault, he is just doing his job. Blame the cockroach! In the end the staff did change a new sauce and manage to make a call for help. I think as the company management, you guys should help to talk to the customer when they are lost and just do the refund for customer in cash for paynow. But i admire the staff because he remain his cool and smile in the end. I work in the customer service line before and i can say your management really cannot make it.
Service is weird and kitchen crew has some attitude problem. When we arrived, the place was less than half full, but we still need to wait for uncle to clean a table that was dirty. Uncle said to wait for awhile after he cleaned the table, we can be seated. But respect to uncle as he’s working alone at FOH. But the kitchen crew, a muslim lady, seems to have some problem, obviously uncle was busy, but she threw all the dockets on the tray and said out loud the set meal names. Expecting customers to claim the set ourselves? Then what’s the point of paying service charge. And even the grill we need to on it ourselves. Very disappointed in this outlet. Even the tongs are not cleaned properly.. Very unhygienic and disgusting. And high possibility of food contamination. The beef tongue itself is also oxidised. Will not recommend this outlet to friends with kids or pregnant friends.