Gnls sohI understand if the store is busy and there are many orders. Peak hours happen everywhere. But if the waiting time is around 50 minutes, you already have a sign that could inform customers — so why not use it? Or is that sign only meant to appear when staff are about to knock off and no longer want to accept new orders? If I had known in advance that one fried rice would take nearly 50 minutes, I could have decided whether to wait or buy something else. That is the customer’s basic right — to make an informed choice. Instead, there was no warning at all. Nothing on the kiosk, no sign displayed, and no staff member mentioned it. I placed my order, went to settle other things, came back, and the food was still not ready. Only then was I told to wait until 7 PM. So apparently, customers only find out the real waiting time after paying. What an interesting business model. Good service is not only about cooking fast — it is about communicating honestly. Customers come to buy food, not to play guessing games or test their patience. Please improve your service and respect people’s time.
Z ZGreat food and service as always! Just wondering if there’s another way to pack the egg for takeout? 😭
Syafiq AzrinVisiting WOK HEY, the ordering process was notably streamlined thanks to a QR code system—a hassle-free start to the meal. The staff were efficient and unobtrusive, which is always appreciated. The main event, the Satay Chicken Fried Rice, was a solid dish. The rice had a pleasant turmeric flavor, and the ‘wok hey’—the smoky aroma from the wok—was present, though subtle. Fresh cucumbers and onions added a necessary crunch, and the peanut sauce provided a hint of sweetness that was interesting but didn’t steal the show. The portion size was surprisingly ample, leaving some to take home—which is a plus in my book. My wife and I left satisfied, feeling that the dish was a good choice for a casual meal out. In short, while the Satay Chicken Fried Rice at WOK HEY won’t be winning any gourmet awards, it’s a hearty, flavorful option that’s worth trying if you’re in the area before it’s rotated off the menu. I’m sad that it’s going to be off the menu soon 🥲
