lowkey locoHad a very disappointing experience with one of your pump attendants. I first requested a specific amount of petrol to utilise a voucher. Shortly after, I realised I would need more fuel for additional errands this week, so I politely asked for a top-up beyond the initial amount. Instead of assisting, the attendant responded with attitude, nagging, and making unnecessary noise simply because I changed my mind. I was courteous throughout, and am a paying customer, not asking for free petrol. Adjusting the amount is a basic request and pump attendants are hired precisely to help customers with fuelling. It is part of the job to handle such changes professionally. Customer facing staff should be trained to provide service with respect and patience. If one cannot accept simple requests from customers, it raises serious concerns about suitability for the role. Esso please look into this.
Rosman SallehVery disappointing experience at the Esso station at 50 Woodlands Ave 1. After pumping petrol, I noticed the automated car wash appeared to be open as there was no sign indicating that it was closed. I proceeded to the entrance and saw the car wash attendant sleeping. When he woke up and saw my car, instead of politely informing me that the car wash was closed, he showed a very unfriendly attitude and clearly looked unhappy. Without saying a single word, he simply walked over and placed a barrier at the entrance. This kind of behavior is extremely unprofessional. A simple explanation such as “Sorry, the car wash is closed” would have been basic courtesy. Customers should not be treated this way. Esso should seriously look into the service standards at this station and ensure staff are properly trained in basic customer service.
ADARSH ARAVINDGood place to coffee and bits .Car wash service available.
