Harith RazaliLetter of Praise Dear Esso Team, I am writing this letter to express my sincere gratitude and high praise for one of your thoughtful and kind-hearted staff, whose warm help left a deep impression. At 22 April 2026 around 2:37pm we've arrived to fuel up our gas and Mr Nen went extra mile to guide us on which gas station that are able to use (I believe he mentioned one of the station that the card machine unable to use). Whilst waiting for the gas to fully filled up, he helped to clean our windsheild and being friendly with small talks. All these small matters left a big impact and smile on us. I sincerely hope that the management can recognise and praise this lovely staff member for his noble behaviour. We would like to express our deepest thanks to Mr Nen for your kindness. Yours Sincerely, H
Tan TanSelf service machines need improvement: 1. No prompt asking to scan member card. If forget, cannot go back. Need staff to reset. 2. After scan member card, cannot add items. Need to pay then start a new transaction.
Brian LowI am leaving a review about the poor quality of the car wash service, but judging from the lack of response towards similar feedback in the past, I’m not sure if this review would just be ignored. I used to frequent this car wash, but have not gone back for the past year. When I went back recently, I realised that the soap mix is watery and the staff did not ensure that the soap covered the entire car. Worse, there was no high-pressure jet spray, and the staff was just using a regular hose and his finger to moderate the pressure. As a result, the level of cleaning was unsatisfactory. The drying of the car was still satisfactory though. On my second visit weeks later, the quality of the service remained poor. There was still no pressure jet spray. This time, the mark of a bird dropping on my car roof was totally not removed. I will not use this car wash service anymore.
