Firuz MaxiSingle handedly the BEST Strawberry Matcha I ever had. Great overall service from this boy named, Dafir or Dzafir, what ever his name is. He was the one who made the drink. I finished it in seconds! CBTL should give him a raise for real! #betterthanstarbucks
AJ TanStaff too busy with their own work and ignoring without acknowledgement of the presence of customers queuing at counter. If you are wondering how many customers in store, it’s about 13 (and the store can sit 70 pax). Their faces are as black as their Americano coffee. Personally feel they should not be working at the outlet if they are not happy. Believe there will be happier people waiting for this job and they should let these better attitude people pass their happiness to the customers. Saw a few customers infront of me left before they are left unattended for more than 5 minutes.
Maswari MuslimSubject: Feedback on Poor Service Experience at Lot 1 Outlet Dear Management, I would like to provide feedback regarding an unpleasant experience at your Lot 1 outlet on 26th Nov 2025, around 1.40pm. My family and I entered the store with a stroller, which can be easily folded, and the outlet was not crowded at the time. However, your male staff member (with an earring and pink hair) spoke to us very rudely, telling us off and stating that there was no place for a stroller. There was no courtesy, no attempt to explain the situation politely, and no effort to provide alternatives. His tone and attitude were unprofessional and left us feeling unwelcome. Due to this poor service, we decided to leave and dine at Delifrance instead. I hope the staff member can be retrained on proper customer service etiquette, as such behaviour reflects poorly on your brand. I trust that you will look into this matter to prevent similar experiences for other customers. Thank you. Sincerely, Maswari
