Vi TranHi sir/mdm, today 9 Feb ard 12.45pm i placed my order at Coffee Bean @ Sengkang Grand Mall and when i say i want to top up my member app, the counter girl say cannot order again once we cancel the order & top-up my member app. Told her i've cancelled my order & re-order after i top-up at other outlets with no problem. It's puzzling why she refused to let me order after i cancel the initial order. Guess she's simply lazy & doesn't want to serve me. Very bad attitude. I will never walk into this outlet again. I'm so disappointed & angry.
Liris Gohexcellent service from the cashier today! I went around closing (9.50 ish) and the cashier (malay lady with glasses) who served me promoted their cake and drink promotion! she also actively prompted me if I wanted candles and birthday props. thank you for helping me make my mini birthday surprise possible 🫶
Ray ChanSometimes I really don’t understand this shop. So many people occupy seats with their laptops all day—some even take up two tables by themselves. In the photo, one of the tables was left empty for more than 15 minutes, and the person didn’t even have a drink. If you say the staff should have asked them to leave, I wouldn’t blame them. It’s not the staff’s fault—it’s the company’s poor setup. There’s no area clearly reserved for walk-ins, and no signs reminding customers not to overstay. Maybe the company simply doesn’t care about walk-in business. No wonder they constantly need to run promotions—not because there are no customers, but because the management isn’t making smart decisions.
