Sunday afternoon and place is absolutely clogged with students openly napping and hogging tables with belongings left unattended. Staff does not manage seating as they no incentive to do so. A huge turn off where willing customers are repeatedly shown the door
Been stopping by multiple times a week since my office is upstairs in Guthrie House. Nice ambience. I quite enjoy their Eggs Benedict which they call “eggs Ben.” Their coffee is not bad, at least pleasing to my palate. They have a selection of sweet pastries but not much in the way of croissants or bagels, which seem conspicuously missing. The staff who I recognize and am generally good terms with seem tired. Usually just two of them in in the morning. I recognize the rigor and challenge of retail, but there seems to be some sullen undertone as if they are overworked or displeased somehow. I usually ask for heavy cream for my coffee, since I’m not very tolerant of milk, but I was told they only have it on the holiday. A few times I was told they didn’t have it at all, then next time someone brought it out. I don’t know what the issue is. All in all it’s a good place to prime the pump before the workday begins, but I’m thinking of trying their next door competition.
Shout out to the staff Afina, who helped us on a weekday morning, she was so informative and polite, and it is so rare to find a staff member so hardworking. Service was fast, and overall atmosphere was great too, with the store being a lot more spacious than some other branches.