XavI usually place a strong emphasis on customer service when I leave reviews, and I appreciate staff who go the extra mile. However, one thing I absolutely cannot compromise on is food hygiene. Unfortunately, I found a foreign object in my pizza during my visit. Regardless of how good the service may be, food safety and hygiene should always be a top priority. Incidents like this seriously affect customers' confidence and should never happen. I hope Coffee Bean takes this feedback seriously, investigates what happened, and strengthens its food preparation and quality control processes to prevent similar incidents in the future. Customers should be able to enjoy their meals with confidence, knowing that food safety is never compromised. Previously my feedback is: I had a wonderful experience at Coffee Bean thanks to the excellent service from Jake and Drayon. Jake was friendly, professional, and did an outstanding job managing the customers, even during a busy period. He remained calm, organised, and ensured everyone was served efficiently with a smile. Drayon was equally impressive—very helpful, attentive, and approachable. He paid attention to customers' needs and was always ready to assist, making the overall experience even more enjoyable. Both Jake and Drayon demonstrated excellent teamwork and a genuine commitment to customer service. Their positive attitude and dedication made my visit a pleasant one. Thank you both for the outstanding service, and keep up the great work!!
Geri QWent for the breakfast deal - place is not too crowded late morning, alot of sales people pitching ideas. Service is quick and staff is friendly. Got my order correct and happy!
sasha anggot kicked out even tho others stayed longer thn us , without even buying another drink . boight 3 items but still got kicked out , staff was very disrespectful and kept staring even after we said we wld leave . i undst tht only cn stay 1hr but dont even have people inside and outside your shop , is there really a need to rush us to leave ? and u even let OTHERS stay?? Please exercise respect and hire better employees.
