Kong Wen Sheng7 October 2026- This is quite tough as we are rating it as a comparison to our recent fried chicken trips. We had the Filipino Fried Chicken Jollibee, Kentucky Fried Chicken and Louisiana Fried Chicken Popeyes. Texas Fried Chicken was the last piece for us to complete our own ranking by Cities and we were excited to try. First of all the service was bad, 2 out of 3 kiosks are out of service and we had to switch around after finally (yes we are indecisive) making our decisions. Secondly, the human at the counter is basically non present, Indian counter staff was very rude and ignores a present customer faced with problems in her face to continue packing her delivery order with already another staff present. Leaving the counter empty to attend to another colleague’s work station is helpful but also doesn’t put customers first. I can wait if you let me know but not blindly miss my presence when I am screaming “hi, may I get some help please?” The next few points are very personal such as chicken taste, bread texture etc. Oh yes, the seats are way too near, we are literally leaning on strangers’ back while dining. Photo captions by AI.
sydnie wongDisappointing experience at Texas Chicken Causeway Point. The staff member asked whether my order was made through an "app". I replied yes, referring to Grab, but she never clarified that she meant the Texas Chicken app. This led to us collecting the wrong order. I returned the incorrect order, still sealed and untouched, but was met with an unpleasant attitude. She even hung up on my friend before she could finish speaking and repeatedly defended her packing process instead of acknowledging the unclear communication. Despite confidently explaining that she had carefully packed orders No. 1 to No. 9, Box No. 8 was missing one piece of chicken (2 pieces instead of 3). The chicken was also extremely dry, especially the drumstick. I understand mistakes happen, but the attitude and lack of a sincere apology were disappointing. I hope management takes this feedback seriously. Basic courtesy, clear communication, and accurate orders should be reasonable expectations.
Yuhairra OneEating and enjoying in a fast food restaurant like Texas will brings many kinds of experiences to everybody who loves the foods there but it can also be a very unpleasant and uncomfortable experience when the restaurant that u sit was so warm doesn't feel the aircon throughout the whole restaurant as if u are sitting inside sauna! Please do something with the air condition . Let your customer enjoy the coldness while enjoying their food. Take serious about this issues. Thank you
