Avien TeoI’ve been here twice, and unfortunately both experiences were disappointing due to the staff attitude and worst customer service. During my first visit, a Malay staff member seemed impatient while I was still deciding what to order. It was my first time there, so naturally I needed a little time to look through the menu. Customers shouldn’t be expected to order immediately the moment they arrive. Because of his attitude, I quickly ordered a 2-piece fried chicken set just to avoid further discomfort. The second visit was even worse. I encountered a Chinese staff member who was honestly very rude, they way he talk is like gangster. I ordered a half fried spring chicken set for takeaway, but when I collected my food, there was no chilli sauce included. When I asked about it, he replied, “No more chilli sauce already, today customers all eat chilli until full. (今天的顾客全部吃辣椒吃到饱)” The way he said it felt very sarcastic and disrespectful, almost like blaming customers for it running out. Honestly, fried chicken without chilli sauce really affects the experience. If the sauce is unavailable, customers should be informed before placing their order, not after collecting the food. I hope the management can improve the staff attitude and customer service because the food itself is still not bad, but the service makes people not want to return.
Paul PangI ordered beef steak, grilled fish and smoked duck penne (see photo). The steak was extremely dry and hard, the fish was tasteless and we cannot find any smoked duck as see in the photo. Service was extremely bad and rude. They took a long time to give me my change as the head staff said they don’t have any more $10 notes. He was constantly shouting at the hired staff. If there was a minus one rating, I would have given it.
suntorystrongzerotenderbest tasted a lot better before they expanded around the island. chicken was unfortunately too dry and the cream pasta had way too much water. not very worth it for its price.
