eyleen chuaThis morning, I visited the Swee Heng Poiz outlet. I bought a loaf of white bread priced at $2.90 and made payment using PayWave. While the transaction showed as successful on my mobile phone, it did not reflect on the POS system, and I was called back by the staff. I suggested that the cashier (a Chinese lady) take a screenshot of the successful transaction on my phone, which included the date and timestamp. At that point, another staff member (an Indian lady) commented, “Then we need to pay for her bread?” This remark was uncalled for. I then asked for an office number or someone I could contact to escalate the issue, as the staff were unable to make a decision on the spot. The same staff member implied that she needed to be careful because there are a lot of scammers. I found this comment offensive. Eventually, I was given the outlet manager’s mobile number, but no one picked up despite multiple attempts. I then called the HQ operator, who took about three minutes to verify the outlet I was at (I am unsure why this was necessary) before addressing my query. However, she was unable to understand the situation clearly or provide a solution. With growing frustration and being pressed for time, I left without the bread that I had already paid for. I hope this issue can be looked into, particularly in terms of providing the necessary training for both retail and HQ staff to better handle such disputes professionally and efficiently.
Kitty HelloPurchased on 18 Sept evening to celebrate on 19 Sept lunch time. Well, was on budget so decided to create a square cake using 2 rectangular Kaya cakes from Swee Heng! Gotten it 20% off each.. original price $5.30 each with expiry 20 Sept. Non discounted ones expire on 21 Sept. Kids help to diy the cake with smarties chocolates and grapes!
Gem caiLove the peanut butter waffles! Service was quite curt but efficient, they open till late, hard work for service crew to be standing in the stall without any air conditioning. Kudos to them. Thick and Kueh like waffles with crispy sides, very very fragrant. Peanut butter spread was also generous, salty, sweet and delicious!
