I like this neighborhood bakery. The Ang Ku Kueh is only available on one day before chu yi and shi wu (1st & 15th of lunar calendar). I like peanut filling but too bad only green beans is available when I visited the bakery. The price is very neighborhood, as compare to many other brands out in the market. Skin is thin, soft, chewy texture which of my opinion the best that I get so far. With $2.30, you can have 5 in a box. It was really a worth buy and must have each month (where I rather wait for this twice-a-month date to sate my appetite for ang ku kueh). The dao sha bia was also my favourite. I do go for their red bean toast whenever I want to.
The Swee Heng chain of bakeries have pretty nice bread which are reasonably priced. The waffles at this branch is nice. They also sell kueh sometimes. Their cakes are so-so, bread are better I feel.
I usually support neighbourhood bakeries and don’t like to complain, but this experience at Swee Heng 1988 (Sembawang Mart) really left me feeling uncomfortable. I ordered a Kaya & Strawberry waffle, but the shop assistant prepared Chocolate & Strawberry instead. When I politely told her about the mistake, she rolled her eyes and insisted I had ordered chocolate. Luckily, the cashier confirmed that my order was indeed Kaya. What hurt more than the mistake was the lack of basic courtesy. There was no apology, and the situation was handled in a very dismissive way. The wrongly made waffle was then passed to another customer with a comment about throwing it away otherwise, which felt awkward and unprofessional. The manager was aware but did not step in. As residents here, we continue supporting this outlet because it’s the only bakery nearby. That’s why I hope management will take this feedback seriously and not to punish anyone, but to improve service attitude and remind staff that kindness and respect matter. Everyone can make mistakes, but how we handle them makes all the difference.