Alvin ChuaI bought 2 packed loaf of multigrain bread and politely asked for a slightly bigger plastic bag so that I can tie it up to hang in my car while driving. But the auntie cashier rejected saying I did not spend enough and she can squeeze into the smaller plastic bag (the one as shown). I was left with 2 options 1./ to just buy one loaf instead if I need to tie up 2./ split payment so she can give me the smaller bag for each loaf. Dun understand the logic that they rather reduced the sales (option 1) or incur extra plastic waste (option 2). I bought the same bread every week from Swee Heng (at other branches) and have never encountered such. The staff from other branches are always so friendly to even strike a conversation. In the end I only bought one and will not return to this branch as much as I can in future.
eyleen chuaThis morning, I visited the Swee Heng Poiz outlet. I bought a loaf of white bread priced at $2.90 and made payment using PayWave. While the transaction showed as successful on my mobile phone, it did not reflect on the POS system, and I was called back by the staff. I suggested that the cashier (a Chinese lady) take a screenshot of the successful transaction on my phone, which included the date and timestamp. At that point, another staff member (an Indian lady) commented, “Then we need to pay for her bread?” This remark was uncalled for. I then asked for an office number or someone I could contact to escalate the issue, as the staff were unable to make a decision on the spot. The same staff member implied that she needed to be careful because there are many scammers. I found this comment offensive. Eventually, I was given the outlet manager’s mobile number, but no one picked up despite multiple attempts. I then called the HQ operator, who took about three minutes to verify the outlet I was at (I am unsure why this was necessary) before addressing my query. However, she was unable to understand the situation clearly or provide a solution. With growing frustration and being pressed for time, I left without the bread that I had already paid for. I hope this issue can be looked into, particularly in terms of providing the necessary training for both retail and HQ staff to better handle such disputes professionally and efficiently.
Glenden KuaGreeted the middle age lady wearing specs with a smile (cause I’m quite excited to satisfy my cravings) and asked if they’re still selling waffles. Lady didn’t even bother answering and just said what flavour with an attitude. Thought maybe it was just that moment i interrupted her or maybe she was busy. Went to buy a drink and came back to collect and wanted to double check if thats my waffles (again i greeted her with her smile) she did not answer and gave an attitude again. Hope her week gets better !
