The 2 reception 1 Indian Lady 1 Malay guy, date today 10/02/2026, time 5 to 7 pm. did not update the Take Away display for take away patrons like us. There were 3 orders on the shelf but nothing on tv display to inform. Claim they have used voice to announce once. When asked, they avoided and stonewall the customer . How would customers know their order is ready? Far from McDonald's basic servicescape or Japan standards.
I love Sukiya, but please train your staff, especially the cashier or the customer service representative. Guy named Jonas. He looks so confused, is not polite at all to customers, and is like throwing the receipt at the customer to show he is tired or doesn’t like the job. Me and 1 uncle already in line behind 1 girl. After he threw the receipt at the girl, then he just left the cashier without saying anything to the next customer. We had to call him after waiting 5 minutes and more. Then he asked me, “Which table you sit?” and I said I don't because I just came in and want to order first, and he is like haisss 😅 I never complained like this before you especially for fnb services. I know how hard to work in this industry, but this time I just want to write it down here so Sukiya will make sure all the staff are trained well
Floor wet until cannot, no slippery sign. Call in at the counter hello hello like 3 times no one come out to reply. 5 star because I like the food. In charge please inform about the staff about it please.