Disappointing experience because the food is good, but the service and cleanliness are awful. We were ignored at the entrance despite the "wait to be seated" sign, until a staff member waved us in from afar. The first table had food debris on the chair, and the staff told us to just switch tables rather than cleaning it. Our second table was wobbly, stuffy, and wet with condensation.Hygiene is a big issue here—my Coke cup had oily residue on it from not being washed properly. Great food, but the frontline service completely ruins it.
Food was decent, served almost immediately after ordering. Wished the clam miso was steaming hot. Service team was helpful and knowledgeable. Atmosphere was cold and can be uncomfortable. The air con needs to be adjusted
Service was still ok just felt that 2 stars for food is compare to gg their marina Sq, PLQ this branch in this mall food quality seems to drop like taste of vegetable n it isn't serve warm r hot as to that other r 2 Sukiya Gyudon inside mall. (not sure y this time I can't bring myself to finish all up even soup too.) Hoping all food, soup and drinks can be served warm r hot at least. That some changes to be made. Overall I guess is my first time having bad quality of food in SG sukiya. 17/4 dine in after 1300