Edwin KohTerrible staff on Saturday mornings. 1. Salad is half the bowl unlike other outlets filling to the brim. (I have eaten here 3 times recently, always the same) 2. Some parts of my order is takeaway and staff refused to give a plastic bag, had to ask twice before she disgruntledly gave after telling me to use the T shaped drink cup holder instead. 3. No napkins given, zero. I went back to request and she took her time to peel ONE off the stack then handed that one piece to me, despite ordering multiple mains. To be fair, nothing personal since we wouldn't know if the staff is facing a horrible franchise owner who sets number of napkins/bags/wrappers as her KPI. Unfortunately, dietary restrictions leave me with not many other meal options in Funan.
Zuoe ZDecent salad and taste. Explained that salad recipe, dressing is standardized yet they still fulfilled my request for the change which made the whole experience a pleasant one. Friendly team and clean environment!
Benny Howent to use the $6 voucher for the chicken and mushroom melt. i ask if can i use 2 vouchers, the staff (Junlin) told me cannot as 1 transaction per voucher, so i ask her if i queue again den use the 2nd voucher can? she shouted across the counter ask me come and buy tomorrow! that was super rude and unprofessional. after this i kept my cool as i dont wan to make a scene during the lunch hour. then i was told that only fix basic veg, i am okie, since is a promotional item. when i went back and check the sandwich, which was very pathetic. didnt know that when we use voucher will be so much different from the actual product. 1st time in a decade of eating subway that i encounter this. and i realize after going thru the review on this outlet, their staff are well known for bad attitude, unprofessional and poor knowledge of ongoing promotion and product. Ironically subway tag line EAT FRESH, FEEL GOOD, i dont feel good (be it customer service or product) having my sandwich from this outlet. your staff is a representatives of your brand. and Subway HQ please, if you are seeing this review, i kindly ask u to look into the overall customer services that your staff are giving at this particular outlet, and do something about it. i do not need a reply from you, i know i wont be the last one to review a 1 star for this outlet, but at least what i am asking is a improve customer services onwards. to end this, i would like to compliment other outlet specially Lot 1 and Somerset 313, despite of the rush hour during lunch and dinner time, their staff exhibited professionalism and swiftness. Thank you for reading this.
