Alan ChungFirst time having a presentation like this for dining in at a subway. Ordered a footlong for dine in and a 6 inch for takeaway. The cashier threw away the receipts without asking if I want them. When I asked for them, she picked up from the bin and gave them to me. The bag containing the takeaway 6 inch sandwich contained no serviette so I said "no serviettes". She told her colleague to "pack properly" and I thought that was their lingo to check what was missing etc. They took out the sandwich and repacked clumsily and changed the wrapping paper. My heart ached when some pickles and other veggie dropped out. When it was handed back to me, there is still no serviette! So I repeated again before she shove some serviettes in. And then she forgot my cookies order. No apologies, just silence and attitude. Worst service experience with subway here. Only the Malay lady cashier though. Especially the one making the sandwiches was pretty good.
Lo'vyn LaiOver the last few years, I have visited this branch whenever I visit the hospital. Food: - Consistently having fewer options for bread, meat, vegetables, sauce and even drinks than other branches. - The portion given is usually less than what's given in other branches. + Freshness is still subway standard. Service: - Chaotic. No order. People shouting over one another. - The subs are served open like a pizza. Not wrapped (see photo). - The staff gave me a piece of paper to wrap the sandwich myself upon request. Atmosphere: - There is only one bench seating inside, but it is usually cluttered with the restaurant's stuff. + The outdoor seats are spacious.
Hiang ArBad service experience. I ordered the Zesty Lime Duck. The elderly female staff explained that the items were fixed, which I heard clearly. I told her I only wanted the onions. She then repeated the same explanation again, as if I hadn’t listened the first time. I had to raise my voice just to get her to acknowledge what I was asking. It ended up making me look rude when I was simply trying to clarify a simple request. Please chill and listen to customers properly.
