TheLightFood here is great! Even though the bread doesnt look nice (who cares?!) it tastes great! I like how patient the staff are. When i chose my vegetables, i pointed at the lettuce and the staff helping me confirmed before putting it on my sandwich. The cookie is perfect!
Andrew TanOn 13 Feb around 10:20am, I visited your outlet and was the only customer in line. I ordered a 6-inch wheat sub and forgot to mention avocado until after the vegetables were added. Your staff member Esswari was visibly annoyed and remarked that I should have informed her earlier. Her facial expression and tone were unprofessional and made me feel unwelcome as a customer. I personally told her that her behaviour was disrespectful and that as a service staff, she should not be speaking to customers in that manner. She eventually apologised, but only after initially being defensive about it. I understand that adding items after vegetables have been placed may be inconvenient, but that is part of the job. There is no excuse for showing annoyance or speaking to a customer in that manner, regardless of what kind of day you're having. I would appreciate it if Esswari could be sent for customer service training. Service staff should be able to handle simple order changes without making the customer feel like a burden. Thank you.
Jon WeeI ordered a cup of mushroom.soup on 1st june 10plus (morning) and it has gone bad. I was given an exchange and the staff apologised. The staff later went to change the container of spoilt mushroom soup and realized that it had little left. It was not freshly prepared soup in the morning probably left over from last night !!! I was appalled by the fact I drank soup left over by night staff not cleared and morning staff continued to use it.
