A CI wanted to purchase a Subway Breakfast Set with an add-on of a roasted chicken patty. The staff refused, blaming the POS system. The "workaround" she proposed was absurd: she insisted I buy the Roasted Chicken bread, then top up for the ham, egg, hashbrown, and coffee (entire breakfast) separately. It is baffling that a staff member would block a standard order and suggest a convoluted, backward transaction instead. When challenged, she became defensive rather than helpful, asking for the receipt where I did that order. I have attached a receipt from another Subway location where this transaction was processed correctly. Management, please train your team on how to process simple protein add-ons. You are making it essentially impossible for customers to give you money.
JasI like visiting this Subway outlet as the staff are always friendly. They are also generous with their vegetable portions, which is great to see. The bread is consistently toasted to perfection, with a satisfying crunch in every bite. The wrap is equally delicious. I always leave feeling satisfied.
John OrtegaEasily the worst Subway I have ever been to. Told them the quality of beef was subpar, portion was 5pcs of beef full of fats. the staff was unwilling to provide me a solution. Her solution was for me to order another one because i “paid already”. She mention their supplier gave them this quality of beef so next time I should “think first before ordering.” 😂. Please do not patronise this outlet and to the one who franchise this particular outlet, please train your staff proper customer service and service recovery! Horrible!
