quinnI paid extra to add mozzarella cheese to my order, but the portion served was extremely small — not even a full scoop, closer to half. Given that this was a paid add-on, I expected a reasonable and standard portion. It was disappointing to barely taste the cheese despite paying extra for it. I understand that costs and portion control are important, but customers who choose add-ons do so with the expectation of receiving fair value. The portion served felt unnecessarily limited and did not reflect what was paid for. Additionally, the service experience could have been better. The staff member who attended to me seemed unhappy and was noticeably ungenerous with the serving, which made the experience feel unwelcoming. I’ve had better and more consistent portions at your other outlets, so this visit fell short of expectations.
BlankThe senior Chinese lady employee serving today (25th April) during dinner time was extremely ferocious and uncouth I changed my mind on the vegetables I wanted and she retorted and made a whole show about it.. “Anything else you want? Corn, tomatoes, capsicum?, ARE YOU SURE ABOUT THAT?” She raised her voice and questioned me repeatedly. I kept my cool and said “nothing else”. She didn’t let it go and kept questioning me. “ARE YOU SURE?” The other young female Indian employee working the cashier at that point and 3 customers dining there bore witness to this. Please check with them. The younger female Indian employee was definitely put off by her presence and behaviour as well. She was a real professional and really sweet over the cashier. She even seemed apologetic for what has just happened. I eat at subway frequently and I never encountered her or such behaviour before. Please tell me the days she will be working there so i can avoid subway on those days.
Kalpanadevi ChelliahHad a very bad experience at this outlet. I’ve ordered ala carte portion and the guy at counter offered to take set which includes fries and drink, but I didn’t want so I asked my friend perhaps she isn’t interested. So I told him just ala carte, felt like he made fun of our accent. For the orders I requesterd extra onion and bbq sauce and clearly mentioned twice but he didn’t prepare the order as I want. If there is add charges I don’t mind to pay but I felt kinda judged. For the payment I wanted to pay now and paid immediately also I have no clueless why he was looking at me after I told him made the payment. Even I have showed my phone screen. Very disappointed as a manager in a restaurant I don’t feel I deserve this kind of service to provided to a customer. Kindly improve.
