Siti Nurzahirah.KI ordered via grabfood and one of my item was unavailable. Claris took the initiative to call my mobile however I was occupied at that moment and the app had some issues thus, she couldn’t text. She went the extra mile to personally text me to ensure I get my order right without anything missing just because it’s not available (not everyone does this). I appreciate her attention to detail and I hope this inspires her team and every other outlet to do the same too. Coming from a customer service industry myself, small measures like this made my day. I hope her efforts and sincerity is appreciated within the team! Thank you for making my day Claris! I hope I made yours too! - Ira
Detu PenguI ordered an Italian bmt. It is the saddest one I've seen. I ordered doubled meat and cheese as foot long. I only got half.
Albert LeongFirstly, the attitude of the service at the Subway in Balmoral was far from satisfactory. It's a shame to say that the staff seemed disinterested and unenthusiastic about their job. The overall vibe of the restaurant was lackluster and lacked any positive energy. Moreover, the service was incredibly slow. There was also not many people during the service. When making payment, the staff would accused us of having outside drinks because we didnt buy the meal. It was a hot day and we just bring in our water bottles because we wanted to be more environmentally friendly. Additionally, the quality of the food was subpar. The sandwiches were not made to the usual Subway standard, and the ingredients were not as fresh as they should be. It was a far cry from the usual high standards that customers expect from Subway. Overall, I would not recommend the Subway at Balmoral due to the disappointing service and subpar food quality. The staff's unenthusiastic and unprofessional attitude towards their job was unacceptable and made for a disappointing experience. It's a shame to see such a renowned fast-food chain let down its customers in this way.
