Edi ThenWith careful and serious deliberated thoughts I had, I am very much compelled to share an ugly takeaway order incident-your staff-absolutely unpardoned and insolent customer service attitude exhibited: On Wed 22th April at 18:20 hours, happily strolled to Marina Bay link Downtown SUBWAY outlet, a Q was snaking , ie 6 heads before me and I waited patiently. When my turn came, I politely requested for a “wheat 6 inches” light toast, leaving the cheddar cheese out. I repeatedly said it 2x profoundly but it seemed that the Indian Muslim staff( if I am not wrong) did not care to listen intently. She asked me what I want.”, ie told me to take a look at menu which I I told her to have my order customised instead.When she put in the wheat bread together with the cheddar, I told her why aren’t she is not following simple instructions which I have to repeat 3x the same. She retaliated and shot back: quote and unquote:” I am not going to take your order anymore!”, much to my chagrin and bewilderment. Seizing to be in control of the situation., I vehemently answered: “you are a rude child”. You should learn how to pick up customer service skills before onboarding at which her comments ensued:”I don’t have to be nice to you.!” Eventually, my order was completed by her peer with full comprehension, ease and with a pleasant disposition engagement. Unless such repulsive behaviour is dealt accordingly, please be advised that I will not be a patron at that similar outlet henceforth.
KENZO LYEWorst subway I ever went! 😡😡😡I will never go to that outlet even I need healthy lunch. 😡😡😡The Indian girl server was extremely rude and shockingly attitude . totally cannot make it for service line‼️ Go and work in the kitchen or factory ‼️I first time blood boiled and shouting at her from far. 😡😡😡 First of all, when I saw her (ok I don’t expect greeting from her. Nevermind) Me- can I have the avo Caesar chicken? (As stated at the menu board while I am still looking at the menu board, maybe my finger also pointed, I forgot ) She- it is a standard ingredients Me - ok After waiting for a while, she said $9.50. And wrapped a sandwich. I asked- Me - What is that? She - Avo Caesar chicken sandwich Me - I want the Avo Caesar chicken (pointing at the menu board) She - That is energy bowl. This is sandwich Me - 😡😡 Yes I wan the energy bowl. She - You didn’t say u wan energy bowl Me - 😡😡 Then I been looking at the menu board and mentioned Avo Caesar chicken . You said I didn’t mention energy bowl the why you assume I want sandwich‼️ you know your product you should have clarify and confirm with your customer on the order‼️😡😡 I order so many times from other outlets. No problem ‼️ After leaving the counter. My blood is still boiling. I shouted. “You don’t know ask and why assume I wan sandwich and not energy bowl (while I was looking at the signboard) “ Honestly, she is not suitable to be in the service line. 1. No greeting and welcome (is ok… I don’t expect her to say that coz from her look with her mask, I see she don’t even bothered) 2. If there is an option of bowl and sandwich, as a service person, she should have clarify with the customer. 3. As there is a disagreement on the order, she can even said to customer “you also never say u want energy bowl” what kind of attitude is that? She should have clarify or at least minimally offer to change instead of just standing there with an attitude , waiting for me to leave. In fact, I went there a few times. I really feel uncomfortable with her service, the way she wrap the breads (like crashing Rubbish) Is ok. But not this time‼️😡😡😡 My ever worst experience in a service industry for my whole life‼️ 😡😡😡
Viviann Kailey TanI understand it’s the weekend and there may be fewer staff on duty, possibly just one person handling everything. However, I was quite disappointed with the service overall. The staff member spoke very softly, making it difficult to hear. When I ordered a double cookie meal, I was given two double chocolate chip cookies without being asked to choose my preferred flavours. I did not even want to change my cookie flavour anymore. The only positive experience was when my friend ordered a nuggets meal and the staff kindly brought the nuggets over to our table. Aside from that, there wasn’t much else worth highlighting.
