Jen OhHorrible experience! Went to get a waffle as usual… Decided to get a mixed waffle as usual! End up getting ONE FLAVOUR! i paid for both flavours mixed! The indian lady staff was busy video calling on her phone. Really disappointed as I'm a regular there!
Jeffrey NgWaffle was decent, what you will expect from Prima deli. I would like to highlight the staff and boss’ response. I ordered a waffle earlier and I wasn’t paying attention. I paid $2,740 instead of the $2.40 I was supposed to pay. I told the staff who promptly told the boss. Called the boss after and she pay now me back immediately after some checks on her end. Kudos to them for helping me even though its 100% my fault
Yasmin AhBe careful when buying from this shop. I was conned just so that she could sell the 1kg cake. Incident happened on 9 May 2022, around 8am. Initially, I wanted the Peach and Longan Delight fruit cake 500g size. She said it was not available and brought out the 1kg size. Believing that it really was not available, I made payment. When I returned to collect the cake a while later, I saw the exact cake model, 500g size on display. She said her boss just came over to exchange the cake because she sold the 1kg cake. (I cannot believe this excuse / story. The boss just came over to replace 1 cake that she sold in 10mins? It does not make sense) She refused to let me exchange with the 500g cake. She said she does not know how to cancel the order from the system. All sales assistant should know how to perform refund process. Additionally, she said "Malay family is big and can finish the 1kg cake." This is such a judgemental remark on the Malay community. I hope the management will investigate about this bad sales tactic.
