tan shi yingExtremely disappointed with a cake I purchased from your Sembawang shopping center store on 3rd August 2024. The product was Tiramisu cake 500g. Upon opening and cutting the cake, I discovered it was mouldy. This is completely unacceptable as it poses a serious health risk. Kids and elderly from our family ate the cake!!! Was disappointed with how their HQ responded to my email too and actually requested me to provide them with the mouldy cake so that they can investigate and without the evidence they told me sorry they could not investigate further?? Due to the nature of the product, I disposed the cake immediately that day. I understand that you need the cake for investigation but it has been 2 days since my email and I believe that this is unreasonable given the circumstances. Even though after several calls and conversations they finally refunded us and explained that this was one of their franchise blablabla but I believe that they can do much better than this. Hope that PrimaDeli can work on standard work and service recovery. It is really questionable about your standard work and how many days do you actually store the cakes??? What if something bad really happened to us after ingesting the mouldy cake?
Cheng KaiyiTasted like a sweet marshmallow. Nothing like waffles. Updated: CS requested me to email them personally but no replies from them after 3 days
ClaireOrdered a hazelnut chocolate waffle ($2.20) and was severely disappointed :( it’s the most expensive flavour and barely a scrape of chocolate filling was put on the waffle. the chocolate was also VERY dry and hard 😭
