AAThis review is for the snow skin mooncake they are selling. It was overly sweet and artificially flavoured—definitely not where you should be buying mooncakes for your relatives and friends. I also wish they had stated the vouchers were not applicable for festive pastries. TnCs were nowhere to be found in the store. Just a simple “cannot use” from the worker. Pricepoint unreasonable. 7 for a crumb sized mooncake? If they had charged it at 5 dollars, maybe I wouldn’t have anything to say.
Suu**Extremely rude and disappointing customer service!** I was simply clarifying the details of their recent $5 cake promotion, and the staff lady was incredibly impatient and rude. She actually shouted at me, **“YOU UNDERSTAND OR NOT!!!!!!”** All I did was ask once whether I needed to spend a total of $13 or just an additional $3 on top of the $5 cake, as the promotion stated “minimum spend $8”. Was it really so difficult to explain the promotion politely instead of shouting at a customer? I was genuinely shocked and upset by her attitude. I have been a regular customer at this Polar outlet because I live near Tiong Bahru, but this experience has completely put me off. **Good customer service costs nothing.** Unfortunately, after being treated this way, I will not be returning to this outlet again.
Cherrlyn LimTry the Chinese new year orange cake, cut open, inside got neat layers of dessert. Pretty as a gift. The pineapple pillows must buy it is delicious. Comes in the cny packaging tin. The hazelnut cookie is pretty but need to bite as it is on the harder side.
