W LeeI am a first time customer of Poke Theory and given the hefty prices they charge, the portions were really disappointing (not sure if it's a normal portion I received or I have been shortchanged). The salmon portion was especially pathetic. I only received about six small cubes, which is even less than what Stuffd serves in their salmon daily bowls. Poke Theory should learn a thing or two from competitors like Supergreen. Their meals are more reasonably priced and their bowls are filled to the brim, offering much better value for money. Nevertheless, the signature sushi rice was delicious and probably the highlight of the meal. Overall, the food quality was decent, but the portion size did not justify the price and I left feeling underwhelmed.
Truth FairyA healthier but pricier food option in causeway point. Relatively empty on a weekend lunch time as most people do takeaway. If you are a small/normal eater, the smallest bowl will make you full. Staff service wise, can be friendlier as some people never visited before and may not know how to order.
Leonard LeeI would like to express my sincere gratitude to Brandon for his excellent customer service. I had accidentally made a mistake with my order and was feeling quite frustrated with myself. Hoping that something could be done, I approached the counter to ask if it was possible to amend my order. Brandon listened attentively to my concerns and immediately stepped in to help. He addressed the issue quickly, professionally, and without hesitation. What stood out most was his positive attitude and willingness to help. A small act of kindness can make a big difference, and Brandon truly turned my day around. Customer-facing roles are not always easy, and employees like him deserve recognition for the care and empathy they show customers. Thank you, Brandon, for your outstanding service. I hope there are more people like you in customer service. You are a great example of how excellent service can leave a lasting positive impression.
