D DPoor service at the Sun Plaza outlet around 2pm on 08/02/2026. I ordered two curry puffs. They were placed on the counter in separate paper wrapping bags, not in a plastic bag. When I politely asked if a plastic bag was available, the older Chinese Singaporean male staff serving me repeatedly said “hold on” about five times while staring at me. The tone was condescending and rude, and it was very obvious he did not like being asked. His ego was bruised that a customer asked for a freaking plastic bag. There was no queue and I was the only customer at the time. This behaviour was unprofessional, rude and passive aggressive.
Ong Chee YikBought some food at Old Chang Kee at Sun Plaza. I was trying to pay using $5 birthday voucher. I tried to let their scanner to scan the QR code on the app on my phone but their system unable to detect it. The staff told me the QR code page looks different. I told the staff to let me figure out while let her to service other customers first. Realized it was due to my phone was in dark mode. Turn off the dark mode and show to the staff, the staff said:"Ah, this so the QR page that I usually see 😂". Story ended with I managed to pay with the voucher. Thanks for the staff that patient enough to give me time to resolve the issue!
W CWould have given negative score if not for the fact that Google forces reviewers to give at least 1 star. Queued for long time only to realise paywave is not available and the paynow QR code doesnt work. If your systems dont even accept payment, then please close down for the day. Total lack of customer service and quality of service and food deteriorating. Recommend to just try their competitors for better offerings.
