Agnes CThe staff clearly require better training in customer service. The staff member serving us appeared impatient and had a long face when we ordered multiple items While we were still placing our order, she chose to serve other customers in the queue who only had one or two items, which felt very unprofessional. We even had to raise our voice just to complete our order due to her inattentive attitude The overall service came across as rude and dismissive. In addition, the food quality was disappointing. The sotong heads were over-fried and tasted dry and unpleasant. The cheese portion was also noticeably less compared to other outlets with extra charged $0.60 Overall, this was not a good experience and the management should seriously review both staff training and food quality control.
iLifestyleSG LLPi ordered a total of 4 big fishball stick and they packed 2 only. The management should do a check on the cashier vs stock count and will know what is happening.
Ryan LimDate of visit: 13 Aug 23 Time of visit: 1023am Nearest MRT: Woodleigh MRT Items ordered: 1x Bee Hoon Set A, 1x Braised Bee Hoon Total damaged: SG$9.30 Payment: cash and digital How: You queue, you order at kiosk, you pay, they make, you wait, you see led for your queue number, you bring home, you take pic, you eat, you clear. Pros: inside aircon mall, never charge for plastics, cutlery provided. Cons: Never ask and just put chilli on my beehoon, no option to separate curry, what if you are not eating immediately? Will eat again: Yes, but need to make sure they don't auto put chili on my items, bring my own small container to hold the curry.
