JordanI just came here to shop and noticed that the first floor has finished renovations and is already open for business. It looks much neater and nicer than before. Upon asking, I found out there won't be a second floor anymore. Despite that, the stock is still quite complete. It might have just reopened today or yesterday, so a few items aren't fully restocked yet, but it’s definitely ready for shopping
Nur HaziqahBad service from Suhaila at Joo Chiat Blk 4. During checkout, we asked about the $6 cashback voucher and whether it could be used for our purchase. Suhaila responded in a rather dismissive and arrogant manner, telling us to wait until she completed scanning our items. After scanning, she asked for our NTUC points but did not mention or assist with applying the $6 cashback voucher, and instead proceeded to ask us for payment. We paid accordingly. After payment was completed, we asked again about the $6 cashback voucher. She then told us that NTUC no longer gives out vouchers. This was confusing and frustrating, as we understood that the $6 cashback could still be used until the end of the month, and since today is only the 27th, it should still have been valid. What disappointed us most was not just the issue with the voucher, but the staff’s attitude and lack of helpfulness. We felt ignored and that our questions were not properly addressed. Customer service should be respectful, clear, and willing to assist, especially when customers are seeking clarification.
Norzen Tancurrently renovation on ground level, so the store moved to 2nd level, this morning i was there, all the staff are smiling and two uncles are very helpful (all are very friendly and helpful), when they saw me looking for somthing, they will try to help, very warm feeling that only found in this outlet, keep it up! thank you so much
