deniseuTo the munchi pancakes Management Team, I am writing to formally report an unacceptable experience I had at your store today 29/04/2026 at city square basement 2 The level of service I received was significantly below professional standards. Upon ordering, the "welcoming" tone was extremely unprofessional, setting a hostile tone for the visit. Throughout the entire transaction, there was a complete absence of basic courtesy, such as a greeting or a smile or eye contact. Most concerning was the behavior of the shop assistant during my purchase. Despite me spending $16, the assistant gripped my items tightly as if I were a security threat. This display of mistrust was both insulting and humiliating. As a paying customer, I expect to be treated with basic respect, not suspicion. This experience has left me extremely disappointed, and I trust you will take the necessary disciplinary or training actions to ensure no other customer is treated this way. I look forward to hearing how you intend to rectify this standard of service.
ivant chekaalways super satisfying old school pancake, my fave is still the charcoal and original peanut, super efficient and warm service from Zuan, whenever we are at city square mall, def hitting B2 to get munchi's pancakes ^^
Jorine SeowI was quite disappointed with the mini munchie that I ordered. I waited for 10mins and realised that it is cold and not heated up at all. I mean if I am expecting to wait for 10mins, I expect that the pancakes supposedly to be hot. Even my hazelnut filling is also served warmed too. The chocolate is hard and not even spread properly at all
