Halcyon CPEI'm a regular customer of Mr Bean at the home mrt. My usual order is warm or hot soy bean milk with 25% sugar. Just sweet enough to give a nice aftertaste. When I was at the Harbour Front outlet for the first time recently, I thought of trying the milk with zero sugar. Alvin told me I may not be used to 0% if my usual is 25%. To my surprise, he said he could do a 10% by manually adjusting the syrup. The 25% is managed by the machine. I accepted his offer and it was perfect. l appreciated him putting in the extra effort to satisfy my taste and I'm very impressed by his level of customer service. It showed he understood that a senior is probably careful about sugar intake for health reasons and cheerfully and readily fulfilled her needs. He's also observant enough to estimate the syrup by eyeing the level. My personal policy is to only buy from staff who exhibit good service. Alvin ticks all the boxes by being proactive, keen to learn and grow, and willing to go beyond the job specs. He even explained to me that as it was almost closing time with no other customers around, he had time to customise. That's thinking ahead - in case I appear at noon one day, at the end of a long queue. Why I really appreciate him is because the regular staff at home outlet is exactly the opposite. You'll be lucky not to be scolded by her. She once had words with a mum who wanted 2 straws to share the drink with her child. Since I've no choice here, I usually don't speak or respond to her grumbles but just take and go. I'm always thankful when I meet excellent service staff. They put a smile on my face and give me much joy. Mr Bean, 5* for Alvin and 0 for my home outlet.
Scarlett weiI ordered a lychee soybean milk and told the waiter not to add sugar or only add a little bit. But he added way too much sugar—it waslike 10 times sweeter than normal. It was extremely sweet, way too sweet to drink. I’ve never had such terrible, overly sweet soybean milk. It’s so unhealthy. On top of that, the service was terrible, especially the female waiter. She acted like I owed her millions. It was a really bad experience overall.
AlexisGot the soy milk + cheese pancake set. Milk was not as hot as i’d like, turned cold quick. the pancake was also lowkey stale and soggy and cold when i received it. the girl who was serving me could’ve been nicer ☹️
