Yeow RegardingToday I went to their shop to order food. The taste was nice just the soy milk I accidentally order wrong sweet level with taste like bitter. The foods look like freshly made but cold when I pick up the order. So far they quite fast prepare, below 3 minutes the foods is ready to collect.
Jacky HengToday is 元宵 and I was craving for some 汤圆 with my wife at the North Point outlet. Despite the long queue, we waited in line and got a slip from the assistant, 1 set of the small and big box each, 4 and 10 assorted 汤圆 inside respectively. Took it home, opened up the box for the family box, I was stunned and shocked, there were only 4 汤圆 inside! Have already contacted their customer service, this is a blatant case of cheating customer! We queued for an hour, paid $7.90 just to reach home and have this feeling of frustration and feeling cheated. The most ridiculous thing is how can you get the order wrong? There's no way it can be wrong, you just pack 4 汤圆 for the small box and 10 汤圆 for the big box, super easy to remember. For the small box, we opted to add Taro Balls for $1 more, the staff also forgotten to add in the Taro Balls when we reminded her. Really super sloppy and ridiculous service rendered. Your management team needs to look into this, your company can do better than this. I expect someone to get in touch with me with regards to this.
Kieron Chanbought a ice cream at northpoint mr bean. there was good service even though i was served by a trainee. good service overall. would come back again
