AliceRegular customer at Mr Bean. The staff here are friendly n approachable. The environment here is gd too. Usually there's still seats around to sit in n enjoy the soy drinks n food in aircon atmosphere, especially on a hot sunny day. But disappointed with their current rice dumplings promo! The rice dumplings are so expensive! Thought what's so special... maybe healthier rice, or maybe lesser oil or so... End up I bought the mushroom chestnuts dumplings, it was so oily n have my whole mouth full of oil aft eating! This is just a $3-4 rice dumplings elsewhere , but with a high price tag of $5.80 in Mr Bean! I'm lucky to sit in n eat at Kampung Admiralty outlet. Most other Mr Bean outlets there's no cafe to sit in, but also selling at $5.80...
KIMX TANThis was one of the worst experiences I’ve had at Mr Bean. I ordered beancurd with tang yuan, but the staff only prepared beancurd. When I calmly clarified my order, the staff responded with a very rude and aggressive attitude, blaming me and saying it was my mistake. This is completely unacceptable customer service. The food quality was equally bad. The beancurd was fully broken into pieces, the portion was extremely small, and it clearly did not meet Mr Bean’s usual standards. Poor attitude combined with poor product quality shows a serious lack of training and quality control. This experience has greatly affected my trust in the brand. I strongly urge Mr Bean management to take this seriously, address the staff behavior, and improve quality standards immediately.
ABad staff attitude! Worst experience ever. I have a perfectly valid voucher but the older woman doesn’t know how to key in the voucher code and turned me away. She said her manager wasn’t around. I suggested her to call her manager but she refused to clarify with her manager. Asked me to come back another day. Ridiculous customer service. Worst part was I already waited 10 minutes in the queue and already placed my order. Mr Bean you should train your staff better!
