Hello Mr Bean, I am deeply upset in your customer service at your shop. I have bought the limitrd edittion anniversary ceramic mug using your voucher. The shop attendant did not mention anything about checking the cup. As a result i brought it back. Upon reaching home I opened it to check. Turns out not only did the bottom of the cup experience discolouration issues, the sides have a manufacturing dent and the colour was scraped. This was really a horrible quality product. I returned straight to the store to ask what can be done about it. Not only was I rudely turned away by your staff they said they did ask me to check if the cup had issues which in reality did not happend as she just packed it and passed it to me alongside my other redemption of the free pancake and soymilk. The only conversation we had there was the sugar level and what flavour od pancake I wantes. I cannot comprehend how lieing to your customers and then being uncopporative is anything good to the PR of your company but good job in doing so. Suffering from manufactuer delay is acceptable and understandable, but this? Best regards, A dissapointed and definitely upset customer
my all time fave & the best flavor curated... bestest soymilk softserve!!! definately needed for SG's super hot weather.
Store opens at 7am and I go order food cause I'm craving it, guess wht the aunty tell me" the rice ball not ready yet", hello????? Open 7am I go order at 1150am u telling me not ready then want give me attitude when saying not ready yet, this makes sense or not???