GekGekI ordered online and when I arrived, there were about 4 groups waiting. I thought it would be quite fast, especially since 2–3 groups were only ordering ice cream. The order number on the board showed that I was next. However, I ended up waiting around 15–20 minutes, while customers who came after me kept getting their orders. Mine just didn’t come out. What was more frustrating was that the staff at the back were chatting instead of preparing orders. I eventually asked the staff at the counter to help check my order. He went to check and told me my order was already being prepared and asked me to wait a bit longer. I continued waiting and saw Grab orders and other customers’ orders being served, while the staff were still chatting. If my food had only just started frying, or if the fries were not ready yet, why couldn’t someone simply update the customer and let us know we needed to wait longer? Clear communication would have made the wait much more acceptable. There wasn’t even a rush at that time, yet the service felt slow, unorganised, and lacking basic customer communication. Very disappointing experience.
Jordon ChanFries were stale, soggy and very little. Way below the normal amount. Bought upsize meal for the shaker fries but the seasoning was not given. Wait time was long too Nuggets tasted stale too and one of the sauce was given wrongly.
Kleavon LaiHad to wait for more than 25 minutes for my order to be prepared at an off peak timing (2.45pm) with about 7 customers in front of me. Staff looks super lost, walks super slow and have no coordination despite the growing crowd standing in front of the counter. If you are hungry, it’s probably better to walk over to Safra to get your meal.
