Janice GI had disappointing experiences with the service here, particularly with the manager, Shilini, on two separate occasions. The first time, I asked about my half-cup latte as I wanted to clarify whether it had been prepared correctly. Her response was simply that it was made by the machine. While I understand the coffee is machine-made, machines can make mistakes too. The response came across as dismissive rather than helpful. The second time, I was holding my food and politely asked for a carrier. Instead of assisting me, I was left waiting while she attended to and guided a new staff member. A simple acknowledgement or asking another staff member to help would have made a big difference. Overall, the younger staff members provided much better service. Unfortunately, one of the elderly staff members also spoke in a tone that was not appropriate for customer service. The overall experience felt slow, unfriendly, and unwelcoming. I hope the management looks into the customer service standards, as the food is decent but the service experience needs significant improvement.
Chew Jun RuPerfect if you want to experience the typical Singaporean BLUR. Waited half hour for 2 burgers on a barely full restaurant. Went to pick up even after i opted for table service. Then WRONG ORDER. Fast food not fast at all. Nv thought i need to review a Mcdonald's. Embarassing.
Hazel YeoThere is this malay lady wearing red uniform today keep shouting here and there at another old lady to mop the floor here and there. Very bossy attitude and keep saying sayang here sayang there make the whole atmosphere very noisy. Some people just want to have peace and quiet while eating. Is she the supervisor? Her attitude seems like she own the whole place.
