Jason SohMacdonald management please take note! just had to write this review because this is the 4th time this has happened. Please feel free to check the cctv to verify the authenticity of this review. Happened today 28th june Sunday. 6.45pm. Ordered 2 set meal to take home. While collecting my meals. Realized I only had 3 packets of chilli sauce. So I asked for more and the counter staff had the cheek to tell me that he has given me more already until he took a look inside my bag. Then reluctantly gave more. 3 packets for 2 set meal. Does macdonald truly think their customers are beggars? And need us to beg for chilli sauce?? And guess what . Upon reaching home. Realized that one packets of fries was missing. I was extremely upset because I had to walk back to the macdonalds again. And this was the 4th time something had gone wrong with my order. Previously error was when I ordered 9 piece nuggets and there only 6 pieces inside even the box was labelled as a 9 pieces. I complained to the duty manager. This female malay lady. But I guess these days macdonalds doesn't practise or teach their staff service recovery anymore. Just gave me the fries without trying to understand or placate the customer given that this is my 4th time having an issue. Perhaps macdonalds needs to review their staff and manager training protocol and focus the staff on more urgent things such as customer service and service recovery rather than useless KPIs such as how many packets of chilli sauce saved.
nana kYour average McDonalds nothing special but also no complaints the shop was clean and staff were friendly.
Mr NobodyTo McDonald’s top Management, Please look into this matter, I make a take out order with the trust on McDonald standard alway disappointed me with the French Fries. this not the first time receiving this type of standard. Large French Fries look like small portions. I pay for large what you had to give is a large portion. Not like that type for standard. French Fries also soggy not like the stranded McDonald provided. The team have to look into the SOP again or retraining the staff who is on the fryer. The staff on the serving and packing to check the portion correct and up to standard. Have to take ownership on the station is doing. This type thing happen is spoiling the brand reputation. Have to buck up and improving on the standard. Hoping next time improving.
