David LiJust by the MRT. Easy aircon area you can grab a quick or big bite to eat.
Just sayingI get that lunch hour can be busy. Really, I do. I waited patiently about 20 minutes for my takeaway meal while other customers were getting getting frustrated. All I wanted was to get my food and enjoy it at home after a long morning. When my order number was called, they said "Happy afternoon", alas, it was not going to be one. Despite having the special order sticker and very clear instructions of "no cheese", my order came with 2 slices of cheese. I am lactose intolerant and really want a bigger hamburger, thus I ordered the double cheeseburger without cheese. Calling the service line was no help at all. They offered a refund but it doesn't solve anything. I'm here without any food. Could I have checked? Yes I probably could have. But with the sticker on I trusted McDonald's to be professional enough not to do this. Very disappointing. Will I return? Probably, yes, I still enjoy mcdonalds. But having to second guess every order and question the service standards, well, that is something Mcdonalds and the outlet management should look into.
Bon Angabsolutely love the McDonald’s outlet at Parkway. Despite always being packed with customers, the staff consistently take the time to double-check every order before handing it over. That small step makes such a big difference. The team there is impressively efficient, and what stands out even more is their professionalism. Even during the busiest Saturday rush, they remain polite, patient, and friendly with customers. You can really tell they care about getting things right and providing good service. It’s a stark contrast to the parklane shopping outlet near our home, where items are frequently missing from the order. By the time you realise it, you’re already halfway through your meal at home, which can be frustrating. Kudos to the Parkway team for maintaining such high standards despite the heavy crowds every weekend. Great service like this truly deserves recognition!
