athirah azmanim disappointed with my recent experience at mcdonald northpoint late last night. i visited the store close to midnight hoping to enjoy a quiet meal. after placing my order and paying cash at the counter, the chinese female employee handling drinks handed me my receipt but forgot to return my change. i only realised this afterwards and had to return to the counter to ask for it. the store was not busy at the time, yet staff looked at me several times without assisting. when I informed them that my change had not been returned, a male employee simply handed it over without any apology and continued working. the situation became more frustrating when my sister placed her order. she had ordered a 9 piece McNuggets meal, which normally comes with 2 sauces included. before payment, my sister requested for him medium drink to be changed to no ice. instead of simply amending the drink, the male employee keyed in the order incorrectly. he removed the included sauces from the meal and then added a curry sauce separately afterwards, causing my sister to be charged extra for a sauce that should have been included with the meal. the drink was keyed in wrongly, instead of medium with no ice, he keyed in small ice lemon tea with ice. everything he changed he did not asked any questions. while the amount charged was not significant, the lack of attention to customer requests, poor communication, and absence of basic customer service made the experience very disappointing. what was meant to be a peaceful late-night meal turned into a frustrating one. i hope management reviews this incident and reminds staff to pay closer attention to customers’ orders and payments.
harriet ngI had a disappointing experience with the service. I ordered for table service at around 9:20 pm and waited for more than 10 minutes. Only then did a staff member tell me that they were having maintenance at 10:00 pm. If table service was unavailable because of the upcoming maintenance, this should have been communicated clearly when I placed my order. What disappointed me even more was that the staff did not bother to check on my order or explain the situation. Instead, I was simply brushed off and told to wait for my number to be called. Better communication and more attentive customer service would have made a big difference.
Yazeed ZdanUk as someone who work mac before... i really don't get how u can get confuse with ham and sausage. I sound like a karen but really...how? If it was a busy rush I geddit but there was no other orders but me.
