DesmondThis is probably the worst mcd outlet in sg. Notorious for getting wrong orders, will happen every 1 out of 5 to 10 orders ever since its opening. My worst was I ordered double mcspicy. The box shows correct order but when open, there is only got 1 patty. Luckily when I went back, the staff gave me my second patty without doubt. Remember to double check any orders guys!! Today is my last straw. I ordered breakfast on mobile app at 11.07am. Since no notification after 20mins, I decided to visit the outlet to check. Screen was full of numbers and outlet was very packed. My number went missing after a while and I checked with the staff, but the staffs just nod and walk away. Only when i checked with the 4th staff, which seems more senior, then she help me check my order and gave me shortly. I received my order only around 12.20pm, which is more than an hour of waiting!! I also saw many customers who waited more than 1 hour like me, equally mad. There are also many waiting silently, many whom are kids or teenagers. For cash orders, literally no staff saw. Only when customer walks to the pickup order counter to say they want to make cash payment did they proceed the payment and order. I have nothing to say about this kind of service. I know being in the F&B and service industry is tough, but if there are issues with the ordering system, I believe temporary stopping any order or informing the customer about long waiting time will be better than letting us wait aimlessly. I have also seen many delivery riders being frustrated and helpless waiting outside the outlet. They could delievry more orders if the system allow but they had no choice but to wait, lossing their income. @mcdsg please look into this outlet specifically, a lot improvement must be made. Nevertheless, thank you for servicing us throughout the years with good food despite having questionable service. Cheers!
ANGELINA VIVIFICAThe staff service improved. Latte also improved. The place is Not as dirty as before. Good.. Well done!! The service at this outlet drops to the bottom. My recent update review Tom yum prawn burger was a disappointment. Waste my money
Nur SyaqilahI ordered a Filet-O-Fish burger, fries, and an Oatside drink for takeaway earlier. Unfortunately, I had to wait nearly 30 minutes for my order despite the outlet not being crowded. I am very disappointed with the slow service. The staff were not prompt in attending to customers, and while waiting, I noticed some staff chatting in the kitchen instead of focusing on pending orders. This is not the first time I have experienced a long wait at this outlet. I hope management will look into this and improve the service standards, as such delays are unacceptable for a simple takeaway order. Thank you.
