FelixueI would like to share some feedback regarding the service my mother received at this outlet. My mother, who is elderly and not very familiar with technology, found it difficult to navigate the touchscreen terminal to place her food order. She ended up calling me for help, and I had to guide her step by step through a WhatsApp video call. Throughout this process, none of the staff came forward to offer assistance. It was only when she was about to submit her order that a staff member stepped in — to help her remove some items she had accidentally added. I understand that self-service terminals help free up staff to manage other duties at the stall. However, I believe assisting customers who are struggling with their orders should still be part of the staff's responsibilities. My mother did try to ask for help before calling me, but was told that ordering could only be done through the touchscreen terminal. Separately, I would also like to raise an issue regarding the menu options. My mother is a vegetarian, and while ordering the Mega-San, she was required to select a special item to complete her order — however, no vegetarian option was available for this. As a result, she was forced to select a non-vegetarian item just to proceed with her order. I hope this is something that can be reviewed, as it would be discouraging for vegetarian and vegan customers to find themselves without suitable options when ordering. I hope this feedback can be taken constructively, as I would hate for elderly customers who are less tech-savvy, or customers with dietary restrictions, to feel unable to order food comfortably at Maki-San. I would appreciate it if these points could be looked into — perhaps through additional staff training to better support elderly customers, as well as a review of menu options to ensure there is appropriate variety for vegetarian and vegan customers.
Kara GOrdered from this outlet a few times before, but this round was really disappointing. Parts of the soba were either dried out or undercooked. The crispy fish skin and soft shell crab also tasted quite stale, like not fresh. Overall the quality was much worse than before. Very disappointing and I probably won’t order from this outlet again.
Samantha Limhave always been ordering makisan at this outlet but was so dissapointed that there was a missing ingredient. the staff didnt add in egg mayo :( was looking forward to my dinner yet it was a disappointed one.
