Eat AlongDear Maki-San Management, I am writing to provide feedback regarding a disappointing customer service experience at your Hougang One outlet on 5 June 2026. This was my first time trying Maki-San, and unfortunately, the experience fell far below my expectations. I placed a GrabFood self-pickup order at approximately 12:45 PM and waited at the designated collection area in front of the store. There was a clearly displayed sign indicating "Collection Here," so I stood there and waited for my order to be ready. However, when my order was completed, the staff did not place it at the collection point. Despite seeing me waiting there for quite some time, none of the staff approached me or asked which order I was waiting for. I eventually had to approach the counter myself to enquire about my order. What was particularly disappointing was that the male staff appeared unhappy when I asked about my order. I then discovered that my order had been placed underneath the stove/preparation area instead of at the designated collection point. As a customer, I found this confusing and unprofessional, especially when there was a clearly marked collection area available. As a first-time customer, this experience left a poor impression of your brand. I have ordered from many other salad and healthy food establishments and have not encountered a similar situation. I am unsure whether this is an isolated incident at this outlet or if it reflects the service standards practiced across your outlets. I hope management can look into this matter and provide feedback on how such situations will be addressed to ensure a better customer experience in the future. Thank you.
BelleFood was fresh and fried items were still crispy
Nadiyah⭐️⭐️⭐️⭐️ Tried MAKISAN and really enjoyed the experience. Loved that you can customise your own sushi roll with fresh ingredients. Portions were filling, flavours were well-balanced, and everything tasted fresh. Service was quick and staff were friendly. A great option for a healthy and convenient meal.
