Ash TammarSubject: Poor Service and Long Wait at KFC Sun Plaza on 7 Nov 2025 Comments: We placed our order at 3:05 PM and were told to wait for the 6 pcs Hot & Crispy Bites. Around 3:20 PM, my colleague checked at the counter, but staff looked unsure and asked what we had ordered. By 3:35 PM, still no update, so I approached the manager, who seemed unaware and suggested replacing the item. I insisted on waiting, and she said it needed to be cooked again. The buzzer only rang at 3:42 PM — over 30 minutes later. What’s disappointing is that no one apologized, not even the manager. The team clearly forgot our order and made no effort to recover the situation. Even after such a long wait, the food was not served to us directly. I understand there was an NSF audit, but customer service should still come first. Very poor coordination and service today. Suggestion: Please retrain staff on communication, order tracking, and proper service recovery when handling delays. I hope you will look into this matter seriously and take steps to improve service standards at the KFC Sun Plaza outlet.
Joanne ChooKentucky fried chicken, this outlet is located at Sun Plaza, conveniently accessible by public transportation and Sebawang MRT. I enjoyed Doubledip Platter Meal with beverage & 2 cheese Fries, delicious savory flavours tasty😋 yummy☘️👍👍👍👍👍 Staff friendly helpful & attentive ☺️💞🤗
Jessica Ngohthe taste of both original and crispy spicy cannot compare to other outlets for some reason. the spicy version has burnt taste, i thought during the 1-1 promotions the taste would be better since the turnover rate is faster, but it was worse than i expected not only that self service kiosk was malfunctioning like it did not show the promotions so everyone had to go to the counter to order.
