Ken LeeA huge thank you to Manager Mr. Pillai and the wonderful team at KFC Tampines Mall for keeping my lost wallet safe for three days! I am so grateful for your honesty and kindness. You guys are absolute legends! Wishing everyone a wonderful day ahead! 🙏🏼
WnnblhI would like to provide feedback regarding my experience at the KFC outlet in Tampines Mall on the morning of 30 April 2026. After receiving my order, I politely asked a staff member (a Malay lady) for salt and pepper. However, she ignored my request and continued adjusting the Sjora drink machine base. As someone with experience in the F&B industry, I believe customer requests should be prioritised, especially during the busy breakfast period. Tasks like adjusting equipment can be attended to afterward. I had to wait until a Grab driver nearby assisted by calling out to her again and reminding her to attend to the customer first. Only then did she respond. Unfortunately, when she did, she threw a few packets of salt onto the counter without any acknowledgment or apology. This came across as very rude and unprofessional. This is not my first unpleasant experience at this outlet. I have previously provided feedback about similar issues, including during my pregnancy, regarding staff being rude not only to my family but also to other customers and delivery riders. I strongly urge your management to review this matter and reinforce proper customer service training among the staff at Tampines Mall. Such behaviour reflects poorly on your brand and affects the overall customer experience. I hope appropriate action will be taken to improve service standards at this outlet.
SkyscannerKFC should review its overall cleanliness and hygiene standards. The toilet was very dirty and smelly, and this is not the first time I’ve encountered this issue. I’ve noticed similar conditions at other KFC outlets, which raises concerns about their general hygiene practices, including the kitchen.
