krys sitchonMy original chicken was soft and hot staff inform me to wait for few moment as it was the fresh batch will be serve soon. I like how they inform me as usually they only let us wait and keep us hangig. service was improve as i can say
smallcalfsyndromeI ordered a 20pc hot chicken bites with the hot mala sauce, cheese onion sauce and the white curry sauce I forgot the name and cheese fries to go at 745pm on the 9th of September on the self-checkout counter. I understand it was peak hour and there were a lot of customers. I asked the staff when my order is coming 8041 at 8pm. She said 5 minutes as they were still cooking the chicken bites. After waiting for more than 5 minutes at 820pm my food arrived. and a different staff informed me that they ran out of the mala sauce. This upset me as I was looking forward to it, I wouldn't mind going to a different outlet I was really looking forward to it. I finally got my order at 820pm. no chilli packets inside at all had to go back to the store to ask for chilli packets. Waited 40 plus minutes for items I look forward to being out of stock. Upsetting. There was another incident I had with the machines specifically that it showed the chicken tender meal was out of stock, but the ala carte version wasn't out of stock. the machine seems to be making multiple inventory mistakes or something. Another incident was when my girlfriend and I went to that outlet and ordered our separate meals. I ordered a 3-pc chicken tender meal, and my girlfriend ordered a 2-pc chicken meal or something. my tender's meal was ready already and after waiting for about 10-15 minutes, constantly looking at the oven shelf? where the cashiers use the tongs to pick out the chicken, chicken tenders etc, there was at least about 10 chicken pieces there and the staff wasn't doing anything. I went down to the counter and asked where this order is and showed the number with the receipt. The cashier was puzzled as it wasn't showing anything on his or her end. The cashier then continues to type out the order manually and serve me the meal. And also, to add on the hot chicken bites is not even spicy. I'm not sure if there is a non-spicy chicken but there's no kick to the spice at all. suggest not to get that.
Justin TanOrdered takeaway from the kiosk had to wait for nearly an hour for just a 3 piece chicken meal. The issue is not the wait i can understand with that being peak dinner time anyways but the staff was really rude as when she called my number to colect my food, she pushed my food package across the counter and toss my empty drink cup to me…. (Yes you fill your own drink yourself here and it still takes 1hr)
