PangYC 17Your porridge was sold out, but u let me order. My girlfriend came just for the porridge!! She's sad, thus I am too. Very disappointed. My girlfriend also said the aircon was too cold. Pls up ur temperature. Also, learn how to cook eggs please!!
AResident nearby, not a fan of fast food but occasionally buy their coleslaw and whipped potato. Cant believe I am actually leaving a review on kfc but they seriously need to train their staff. They Malay employees not all but some especially the young ones can be really rude. Not once but twice where I asked some questions nicely and politely, they have to give an off putting facial expression, like “are you done with your questions”? There are really nice and customer service oriented Malay employees but the ones at KFC tampines 81 need to look at the mirror. If you can’t portray a pleasant disposition but go to the kitchen. Customers don’t come to buy your food and have to put up with your sickening attitude.
kairinOn the morning of 18 February 2026, I visited the KFC outlet at Tampines West at approximately 8:20am to purchase breakfast. As KFC advertises their breakfast menu as “collect and go,” I had expected the process to be relatively quick and efficient. Pertaining to the order, most of the items, including the drinks and other food components, were prepared within approximately 3 minutes. However, the breakfast wrap, which was part of the same order, had not been prepared alongside the rest of the items. To my surprise, despite the majority of the order being ready, I had to wait an additional 30 minutes before the breakfast wrap was provided. I only received the complete order at approximately 8:52am. During this time, the drinks had already been sitting for a prolonged period and were no longer in their optimal condition. Unfortunately, after leaving the outlet, the hash browns which were part of the order had not been provided. This was disappointing, especially considering the prolonged waiting time and expectation that the order would have been properly verified before handover. I do understand that it was during the Chinese New Year period and that staffing may have been limited. Although the staff were polite and respectful throughout the interaction, which I appreciate, the operational workflow appeared to be quite disorganised. The delay of approximately 30 minutes for a standard breakfast wrap, coupled with the missing item, was unexpected, particularly given that breakfast is advertised as a “collect and go” service. This is also not the first time I have experienced prolonged waiting times at this outlet. As this is the nearest KFC location for us, I hope that management are able to review and take into consideration the operational efficiency, order coordination, and verification processes at this branch.
