Sandunika SithuminiIt was busy i went there. Other guys work here didnt care about customers . They were dizzy. But this young guy was caring about all customers come to cashier. Felt like new but good service . My table was very dirty. I saw a thr cleaning guy was standing at a corner . Food was good as always
XY CIt’s been super long since I came to this branch (last time I was here was before they renovated) and I finally visited on a weekday for dinner as I had a KFC voucher I need to expense. Seats were easily available. I have to praise the cleanliness (improved from last time) of the place as the service staff will sweep up any chicken batter crumbs on the floor when they have a free moment. The cashier was kind enough to ask me which chicken parts I prefer (I don’t want breast meat) as I don’t visit KFC often enough to remember to mention it. The best thing on the menu is their cheese fries (best in Singapore) while their fried chicken is no longer in my top choices for awhile now due to improving competition. KFC SG does try to innovate with loads of seasonal new offerings like the La Zi Ji (Sichuan style) which is commendable.
小玲I am extremely frustrated and disappointed with my recent experience at KFC. First, the quality of your drink cups is absolutely unacceptable. This is not the first time it has happened. The cups are constantly flimsy and poorly made. I went to KFC in a perfectly good mood, only to have my drink spill all over me because of the cup's poor quality. My clothes were soaked, my mood was ruined, and I was forced to go home and take another shower even though I had just showered before leaving the house. A simple meal should not turn into such an irritating and unnecessary inconvenience. Secondly, the chicken selection is incredibly disappointing. I ordered a combo meal with three pieces of chicken, and all three pieces were chicken breast. Seriously? Many customers dislike receiving only breast meat because it is often the driest and least enjoyable part. Receiving three breast pieces in one meal feels unfair and gives the impression that KFC is simply trying to get rid of less popular cuts rather than providing a balanced meal. Honestly, experiences like this explain why McDonald's is often packed with customers while KFC outlets can be nearly empty. KFC is an international fast-food chain, yet the quality control, product quality, and overall customer experience are among the worst I have encountered. Instead of improving these long-standing issues, it seems like nothing ever changes. I expect KFC to take responsibility for these recurring quality problems and make serious improvements. Customers pay for a pleasant dining experience, not spilled drinks, ruined clothes, and disappointing meals. Very dissatisfied customer.
