ANGELINA VIVIFICABeen here many many years ago. Never get a chance to write review back then. Nice coffee and soon kueh. An additional point is they accept CDC vouchers. It is awesome. I can utilize my vouchers here. Nice and sweet cashier cum drink marker. She was alone needs to take orders and make drinks but she handled the crowd professionally..
Lyla (ZL)Visited this store because the beef boat noodle is now available at Kaffe & Toast instead of the original Saap Saap Thai outlet. The soup and noodle quality has been consistently good across the many outlets I’ve tried. However, the staff seemed a bit reluctant when I made a special request. Due to my tooth implant, I can’t really bite into hard food, so I asked if they could remove the chicken balls completely and replace them with an egg at the same price. I can’t blame the staff, and I’m not entitled to the request either, but another staff member was kind enough to help replace it with 1 egg for me. Otherwise, the chicken balls would have just gone to waste in the bowl.
Ee JinI am a regular customer of this neighbourhood coffee shop and usually come here for breakfast. On 17 July, between 6:30pm and 6:50pm, I visited for dinner for the first time, but unfortunately had a disappointing experience with the lady cashier, whom I later learned from the staff is the supervisor. My order was very simple—one chicken noodle. She asked whether I wanted soup or dry, and I replied "dry." She asked further if I wanted chili. I said, "Please put it aside," because I wanted to add it myself if needed. However, she entered the order as "less chili" and told the kitchen staff in Malay that my order was "less chili." When I heard that, I immediately clarified that I wanted no chili in the noodles, with the chili served separately. I even repeated, "No chili." She looked confused and seemed unsure how to correct the order. What surprised me most was that instead of simply acknowledging the clarification, she suddenly told me, "You don't need to shout." The problem is—I never shouted. I was only trying to make sure my order was correct after hearing her instruct the staff differently. I felt completely baffled by the accusation. From my perspective, it seemed she was not confident operating the cashier system and became frustrated when the order needed to be corrected. Unfortunately, that frustration was directed at me instead. I am writing this feedback not because of the food, but because I want to be fair to the rest of the staff. The other aunties and uncles working here may not speak fluent English, but they are always kind, patient, and genuinely welcoming. I have never had an issue with them. A supervisor should set the standard for customer service. Unfortunately, this supervisor came across as defensive, unwilling to listen, and lacking the patience expected in a customer-facing role. I hope the management will take this feedback seriously and provide the necessary customer service training, as one unpleasant interaction can affect an otherwise enjoyable dining experience.⁸
