Maxg98 GundamYesterday, my family and I visited the Jollibee outlet at Woodlands Brunch, and unfortunately, it was a very unpleasant experience. We travelled all the way from the north and were prepared to wait, understanding that the outlet was busy with many Grab and Foodpanda orders. However, the service we received at the counter was disappointing. The staff member serving us appeared visibly stressed and came across as passive-aggressive, with no smile or basic courtesy. It felt uncomfortable to even ask simple questions, as her responses were abrupt and unfriendly. We ordered a 5-piece chicken meal (around $36 for three people). (Drumstick was really small, 3 bites and its gone) When we asked for extra chilli and ketchup, we were given them one packet at a time, making it feel unnecessarily difficult to request standard condiments. This was frustrating and made the experience feel unwelcoming. On top of that, the fries were cold, and the spicy nuggets were overwhelmingly sweet, which felt like a downgrade from what we expect from the brand. Additionally, while waiting near the counter for assistance, the kitchen staff appeared to notice us but did not acknowledge us for over a minute. To make matters worse, the rubbish bin in the dining area was overflowing and unattended. Overall, the combination of poor service, food quality issues, lack of basic hospitality, and cleanliness concerns made this visit very disappointing.
Caroline BustamanteFirst missing peach mango pie then open my yum burger and taste it, It has a moldy smell, moldy taste and molds in the bun. I already report but no reply. Its always keep missing something whenever i order, once or twice is ok then it happen again, I get fed up. this is my first time commenting like this. I love Jollibee but today is my worst experience ever.
Gemini 17I ordered the original spaghetti but received a spicy version instead. Since my 7-year-old daughter cannot eat spicy food, the meal had to be thrown away. This mistake caused unnecessary waste and reflects careless handling of the order.
