I have been to this Jollibee twice. The first visit I thought the fried chicken was a-ok. They were not piping hot. I often expect food to come out hot and not lukewarm for sure. My latest visit was a lot better. FOOD - 4/5 Fried Chicken - 5/5 The fried chicken was fresh and piping hot. I know Jollibee is also famous to have this gravy that comes with their fried chicken. I thought the taste was great, reminded me of the gravy in biscuit & gravy. But I find that a bit too watery. So I tried but did away without using the gravy. Fries - 3/5 They were not hot. Some parts were lukewarm. SERVICE 5/5 There were a lot of people waiting for their orders. Kudos to the staffs, they worked fast and efficient. AMBIANCE 5/5 This location was often busy. It was packed when I suddenly craved for some unhealthy food. Of course I felt terribly guilty after the dinner :(
DO NOT GO HERE! Horrible customer service that there isn’t even customer service! Making paying customers cry by being rude over some fried chicken & pineapple juice…? Slamming drinks on the counter because they simply forgot to specify what drink she wanted? It is by far the rudest hospitality in Suntec. Witnessed a young girl crying today because of their workers. Incredibly disappointed in 2026 to have such lack of a respectable service. They need to do much much better and upper management need to look into this Jolibee ASAP! No refund, no apology or accountability from Isaac the staff working on the counter at the time too!
I ordered 2 set for set 1 is 2 burger steak and set 2 is 2 pieces of chicken with spaghetti, for set burger steak I got completed but for set spaghetti they only gave me the chicken and FORGOT THE SPAGHETTI. The employees were very careless. I was in a hurry, so I didn’t check my order. I walked to go there so far because I was looking forward to eating it, but now I can’t even enjoy the complete meal that I paid for. This is really frus