J65

Mervin W

We recently celebrated our wedding at JEN Singapore Tanglin by Shangri-La, and we couldn't have asked for a better experience. From the planning stage to the wedding day itself, the entire team went above and beyond to make our special day truly memorable. A huge thank you to our banquet coordinator, Phoebe, who was exceptional throughout the entire journey. She was always responsive, helpful, and incredibly patient with all our questions and requests. What stood out most was her dedication, she would take the time to respond to our queries even on weekends and during her leave, which gave us tremendous reassurance throughout the wedding planning process. Phoebe was warm, personable, and very easy to connect with. She never made us feel pressured when discussing wedding packages and instead focused on helping us find what suited us best. On the actual wedding day, she was there to ensure everything ran smoothly, and her presence gave us great confidence that everything was in good hands. We genuinely appreciated the exceptionally high level of service she provided. We would also like to express our gratitude to our floor manager, Joey, who did an amazing job coordinating the banquet on the wedding day. He was attentive throughout the event, regularly providing updates and checking in to make sure everything was going well. Despite the busy schedule, he thoughtfully offered us water and proactively asked if there was anything we needed assistance with. Joey was extremely detailed and clearly very familiar with our banquet programme, ensuring every segment was executed smoothly. He was also highly effective in liaising with the hotel staff behind the scenes, allowing us to simply enjoy the celebration with our family and friends. The banquet food was another highlight of our experience at JEN Singapore Tanglin. During the food tasting session, the chef was receptive to our feedback and took the effort to refine and improve the dishes. On the wedding day itself, many of our guests complimented the food and shared positive feedback, which was wonderful to hear. We also thoroughly enjoyed our stay at the hotel. The room was comfortable, cosy, and offered a beautiful view. The added benefits, such as lounge access, made the experience even more enjoyable and gave us a chance to relax and unwind after the celebrations. Overall, we are extremely happy that we chose JEN Singapore Tanglin by Shangri-La for our wedding. The professionalism, attentiveness, and genuine care shown by Phoebe, Joey, the culinary team, and the rest of the hotel staff made our wedding day seamless and unforgettable. We would highly recommend the hotel to couples looking for a wedding venue that delivers both excellent service and a wonderful guest experience.

Richard Knowles

We only stayed for 2 nights as a quick stop over before flying out to Australia. The room was not overly large, but quite adequate for my wife and I. We had a view overlooking the pool which was also nice. The shower had really good pressure and good hot water. We loved the breakfast downstairs and the easy access to the Tanglin mall. Good shopping for my wife. Although I preferred a good coffee from Tanamera Coffee. Highly recommend For the price. Jen is fantastic value and we would highly recommend

HYong Gan

Booked via a third party service (Agoda). Hotel definitely caters for business traveling guests, but not limited to tourist. Great in terms of location, directly next to Orchard Boulevard underground train station which has shaded path connecting to the hotel, and rental bicycle available within the hotel. Connecting directly to Tanglin mall but the mall does not have much going on for a tourist visit, just for some quick needed shopping. Hotel experience wasn't great. No greetings but instead of unhappy stares from the staff. Check-in was fairly quick but could only say it feels extremely robotic despite having a staff-to-guest check in. Was given non-functioning key card twice and having to go up and down the hotel just to get it right. Concierge were not intuitive in providing guest the hotel experience or any assistance but mostly just there until guest approach them. It is almost not obvious as the concierge desks is just next to those of reception. Only positive was that they are able to lend us umbrellas when there were heavy raining. Definitely not happy with the security check for when I left my "Do Not Disturb" on for too long with the front desk attendant and security entering my room while I was having a nap, understood that it may be a concern but could have been a call or a longer, louder knocking instead of a couple minutes of knocking and direct entering the room. Have to get up quickly from a drowsy nap to check who opened the door and was given an apology and them explaining they closed the door when they heard my friend showering. Not a good experience if hotel attendant can enter the room while no one was available to answer despite putting on "do not disturb".